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//-->How to…What you need to know•How to…is a package designed for training new and current team members•The cards are simple in layout, easy to use and easy to understand•All the cards can be completed within the units normal day to day operationsUse How to…•The tools cover all the usual tasks that your teams carry out within their roles and provides guidance on where tolook for further information if it is required•The cards are regularly updated which allows you to keep your team up to date with all the latest standards(updates can be found on THE HUB)•The cards are SSP brand specific•There are 5 sections to this package•Induction:Explains all you need to know about your Brand•Team Member:How to… cards for all front line employees•Supervisor:How to… cards for all supervisors•Manager:How To… cards for all managers•What does good look like section:Either A6, A5 or A4 or a combination of 2 or more•There is also a How to… find out more card which details where further reference documents,training materials and other useful tools can be found.•All new team members must complete the‘4, 8 and 12 Week Challenge’at the time of their Job Chat’sHow we do it…•Select the card you plan to train – they can be completed in any order•Read the card yourself to make sure you understand exactly what you need to train•The cards can be used as a self teach tool but this is not recommendedEach card is broken down into 4 sections1. What you need to know…•This section explains standards, useful information,background knowledge, legal requirements, brandspecifics and other useful facts relating to that task•Discuss the content with your learner, questioningthem on the key facts (e.g. why do we temperaturecheck deliveries?).Remember to find out the answersso you know if they have got it right!2. How we do it…•This section explains clearly step by step, throughthe use of pictures, diagrams and simple instructions,exactly how to perform the task to brand standard•Carry out the each step of the task with the learner,demonstrating wherever necessary and allowing themto practice as much as possible. Explain why the taskis completed in that particular wayMarch 2009Team MembersHow to…3. Your are responsible for…•This section lists the key responsibilities every team member mustdemonstrate to ensure the task is completed to brand standardevery time.•Discuss the content with your learner. Test their understandingthrough questions to make sure they are clear exactly what isrequired of them and are given the opportunity to ask anyquestions they may have.Use How to…4. Your challenge•This section is a mixture of activities, questions and challengesto test your learner’s ability to complete the task successfullyand to brand standard.•Set your learner the challenges and allow them plenty of timeto complete them.•Check their progress early on and regularly providing supportand encouragement throughout – do not wait until they havefinished the task.•Observe them, coach & direct as necessary and question them to keep them on the right track and help themthrough the tasks.•If they are not confident in their new ability or if you feel they need further support, revisit the areas onthe How to…card that they need further help with. Remember to check the How to…find out more cardas more support can be found in other locations.•Once you are both confident they can complete the task unaided and to standard, you both must signthe relevant section of the Training Record Card.You are responsible for…• Using the How to… with all newteam members• Using How to…as refresher and updatetraining for the whole of your team• Checking THE HUB for updated Howto…cards and printing them to keepin your folder• Discarding old cards as you replacethem with new ones• Recording all completed training inthe Training Record Card• Informing the Learning and Developmentdepartment if you feel changes need tobe made to the cards.Your challenge….• Read through the How to…packfamiliarising yourself with all of it’scontent.• Check your teams Training Record Cardsto identify any gaps in their knowledge.Use the How to…cards to completetheir training• Ask your current team to completethe 4 Week Challenge!• Regularly check your teams skillsby using the quality checklistsMarch 2009March 2009Team MembersTeam Members
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